Returns and Refunds

If you are dissatisfied with an item, we want to quickly correct the problem. Please contact us as soon as possible to discuss your issue.

Your Right to Return Goods within Fourteen Days of Receipt

You may exercise your right to cancel without any reason, within fourteen days of receipt. You then have a further fourteen days to arrange for the return of the goods to us. You may organise the return of the goods yourself, or we may be able to arrange for the goods to be collected. Once we have received the goods, we will then refund you the purchase cost, excluding any freight delivery cost, and less any cost of the collection and return that we may have organised on your behalf. 

Your Right to Return Faulty Goods

In the event that goods are faulty, then we would very much like the opportunity to put things right, please contact us so that we can do our very best to help.

You have a 2 year guarantee on faulty goods and we are happy to offer to repair or replace the item free of charge. If you wish to return the item, please let us know and we will organise for the goods to be collected, or in the case of smaller items ask you to send them to us. Once we have received the goods then we will cheerfully refund the cost of the goods including the cost of delivery and the cost of the goods being returned to us. If the fault is not interfering with the stability of the product then we would be happy to offer a price reduction if needed.

Refunds 

When we make a refund it will generally be by the same means, as in the original payment. For example credit card, bank transfer. It may take up to 14 days for the funds to be visible in your account.

If You Discover a Fault after Thirty Days of Receipt 

Your goods are covered by our guarantee against faults in manufacture and workmanship including any significant material defects. We will work with you to correct the fault and hopefully you will be quickly ready to enjoy your furniture once again!

Compliance 

Your rights described above under French consumer law (article 121-20-1, la Code de la Consommation, le droit de rétractation